Nicholls Covid-19 Update 11th May 2020

From the onset of the UK Lockdown we have made decisions to operate our business which supported the nationwide response to the Covid-19 situation whilst supporting and protecting our loyal customers.

On the 24th March we took the decision to close our shop / trade counter areas and showrooms. We also introduced Call & Collect and Call & Deliver services to our branches and restricted this to account customers only.

During the last eight weeks we have taken steps in our business in preparation to allow our customers back into shop and trade counter areas in a safe and controlled manner.

We have introduced the following measures to all Nicholls Building and Plumbing branches.

• Clear signage showing how to safely distance and follow hygiene guidelines.
• Social distancing in our office areas.
• Our shop / trade counter areas clearly marked in 2m zones.
• Clear instructions to all Nicholls team members on how to maintain cleanliness in their working environments.
• Dedicated cleaning stations for staff.
• Protective screens added to all our trade counter and shop areas.

With these measures in place we are now able to allow customers back into our shop and trade counter areas under normal trading conditions commencing 12th May. We will ask you to follow our guidelines once you reach our branches to ensure we have safe flow and control of both customers and the Nicholls Team in our branches. We will also leave our Call & Collect and Call & Deliver services in place.

To ensure that all customer projects are completed where there is requirement, we are happy to accept non-account customer orders.

Our trade branches will also revert to normal trading hours 7.30am to 5pm Monday to Friday and our branches will re-open on Saturdays from 23rd May with trading hours of 8.00am to 12pm.

Our Bathroom Solutions showrooms are open by appointment only as per government guidelines. Our retail showroom in Banbury remains closed, however these measures are under constant review.

Our branch teams are finding new ways of working and taking a dynamic approach to safety on their sites, so we ask that you respect and follow our team and guidelines once in branch.

As always, it is vital that we continue to protect all the Nicholls team, our customers and local communities that we serve. We therefore ask for your support in doing this whilst we support you and your business during these challenging times.

We would like to thank every member of the Nicholls team and all our customers for their ongoing support and understanding.

To view the full opening times please click here.

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