Lightside Internal Sales/Counter Sales Assistant
Job Title: Lightside Internal Sales/Counter Sales Assistant
Reporting To: Branch Manager
Based: Witney Plumbing Branch
Hours of Work: 7.30am – 5.00pm Monday to Friday and 8.00am – 12noon (alternate Saturdays)
Job Purpose: To help achieve branch and company sales & gross profit targets by trading effectively. To deliver exceptional customer service to ensure customer satisfaction.
Lightside Internal Sales – Key responsibilities and accountabilities:
Responsible for achieving sales GP targets relating to the branch
To ensure telephones are answered within company guidelines
To deal with customers both in person and on the telephone, taking orders and helping to resolve customer problems, offering advice where possible
Build effective customer relationships to ensure that all sales opportunities are maximised
Contact key customers on a regular basis to review the company’s performance with them and address any issues
Work with the branches dedicated Area Sales Representative to generate business into the branch
To obtain quotes for special items from suppliers to ensure most cost-effective option
To provide cover for the trade counter as necessary
Counter Sales Assistant – Key responsibilities and accountabilities:
To deliver branch sales and GP in line with sales and GP targets by actively selling and promoting company products.
Contribute to achieving branch performance targets.
To deal with customers both in person and on the telephone, taking orders and helping to resolve customer’s problems, offering advice where possible.
To negotiate with suppliers and monitor customer orders to ensure smooth delivery for customers and 100% satisfaction.
To obtain quotes for stock items from suppliers to ensure most cost effective option.
Audit quotations to ensure these are pursued and followed through.
To ensure adequate stock levels on shelves and carry out stock checks when required.
To assist with checking goods in and take action when required.
To cash up at the end of the day when required.
To maintain an up to date knowledge of products in order to deliver exceptional customer service.
Support marketing campaigns and promotions to ensure the maximum benefit is gained.
To monitor the general housekeeping of the counter and trade shop area and ensure that all company health and safety policies and procedures are adhered to.
John Nicholls is a family run business that has been established for over 50 years. Whilst the company has expanded over the years with a current turnover of £47 million, the company’s family values remain embedded within the organisation, always ensuring constant delivery in terms of both the quality of its products and its customer service.
Company person specification:
Committed to delivering the best possible customer service
Adhere to all company policies and procedures, to include the Company Dress Code Policy, Standards of Performance Policy and Health and Safety Policy.
Please send your CV and covering letter to:
Natasha Page, HR Officer, John Nicholls (Trading) Ltd, Unit 11 and Unit 12 Somerville Court, Banbury Business Park, Adderbury, Oxon, OX17 3SN or Email: firstname.lastname@example.org